1. Subscription Billing & Cancellation
Subscribers can cancel their subscription at any time via Google Play Subscriptions or Apple App Store Account Settings. Cancellation takes effect at the end of the current billing cycle, and you will retain Pro access until then.
2. Credit Purchases & Refund Requests
All digital purchases of credits are processed directly by the Google Play Store or Apple App Store. Because digital credits are instantly usable upon purchase, refunds are generally governed by the respective store refund policies.
3. Technical Failures & Credit Restorations
If a try-on generation fails due to a network or backend outage, credits are automatically retained. If you experienced an unexpected loss of credits due to a confirmed technical glitch, contact [email protected] with your account email and purchase receipt for immediate restoration.
Did a Generation Fail or Deduct Credits Mistakenly?
If you ever encounter a network timeout, backend service disruption, or image artifact, simply contact [email protected] with your account email and store receipt. Our support team will promptly verify and credit your balance within 24 business hours.
4. Contact Support
For billing assistance or purchase queries, please reach out to [email protected]. Our team typically responds within 24 business hours.
Billing Support Helpdesk
Have a billing inquiry or need help managing your subscription? Contact our dedicated support team: